Quality Service Equals Patient Satisfaction
It’s always great to receive recognition for outstanding patient satisfaction. Chandra Grant, central distribution manager in materials management shares an account of how quality care really makes a difference.
It was brought to my attention that nursing unit 3200 and ICU provided excellent care to a patient that passed away on March 24. After dealing with this devastating situation, the patients’ husband called to express his thanks for the superior care his wife received while here at DeKalb Medical. He stated that the staff was compassionate, caring, and treated his wife like family. He said the staff constantly checked on her to see how she was doing and always ensured that her needs were met. He also spoke highly of the hospitals environment such as the cleanliness and the friendliness of other hospital staff. He said he was truly grateful for the experience despite the final outcome. After leaving the Atlanta area, he had boxes of chocolate candies sent from Chicago to show his gratitude and appreciation. Thank you to all the hard working nurses on unit 3200 and ICU! You make me proud to be a DeKalb Medical employee.
Chandra Grant, central distribution manager, materials management